Is my CE Information in the electric CE tracking system public record? 

Yes

What is the difference in viewing my course history for free or subscribing to the continuing education tracking system? 

With a free Basic Account you can view your basic course history, which will list the course name, educational provider name, date of completion and hours reported. It would then be up to you to determine whether all of the courses that have been reported will complete all of your specific continuing education requirements. You can also self-report any continuing education that may be missing.

A Professional Account (paid subscription) provides you with all of the tracking tools that CE Broker offers. Your transcript will display what your specific CE requirements are and will calculate what requirements have been met and what may still be outstanding. A Professional Account is a subscription service and is not a requirement but it can be a useful tool in managing your Florida continuing education requirements should you chose to subscribe.

How will I know what has been reported? 

You will be able to view your course history free of charge. Your course history will show all the courses that have been reported.

Do I have to subscribe to the electronic tracking system? 

No, subscriptions remain optional. There are a number of services you can receive by subscribing, however, it is optional. You can always search for courses, report your hours, and view your course history free of charge by creating a Basic Account.

Do I have to wait until license renewal to report my continuing education credits to the electronic tracking system? 

No, you can report your hours free of charge anytime during the biennium. For more information please visit www.CEatRenewal.com

Please note, if you take a course from a Florida Board approved Provider they are required to report on your behalf. If you take a course from a National organization it is your responsibility to report completion. There may be other ways for you to obtain credit towards continuing education required for license renewal.

For specific approved methods of obtaining continuing education for your profession please review the Board rules by visiting www.flhealthsource.gov

What will happens if I do not have the required continuing education for renewal? 

Beginning in 2015 you will not be able to renew a license without having your continuing education reported into the continuing education tracking system. If you do not have the hours to report, your license will move to a delinquent status at expiration. In order to renew a delinquent license you will be required to complete the continuing education requirements. Additional fees may apply.

When will this change become effective? 

Beginning with licenses expiring May 31, 2013, practitioners will be prompted to report continuing education credits during the renewal process.

Why is continuing education being verified at renewal? 

Continuing Education is a requirement to renew a professional license. SECTION 456.025(7), F.S. requires the Department to implement an electronic continuing education tracking system for each biennial renewal cycle and to integrate such system into the licensure and renewal system.

Where would I file an appeal if I m disciplined by my licensing board? 

At the following address:

Department of Health MQA Agency Clerk’s Office 4052 Bald Cypress Way Bin CO1 Tallahassee, Florida 32399-3251

I'm entering my Account ID and Password but I can't get logged on. What's the problem? 

Please note that Account Id and Password are case-sensitive. You must enter the values exactly as they were provided. Use the “Shift” key to capitalize letters, not the “Caps Lock” key.

Can I change my account User ID or password? 

Yes. After you have successfully logged in, you can modify your password and account ID by selecting Update Login located on the side navigational menu.

Why won't the e-Renewal website accept my crediit card information? 

There are many reasons why credit card information may not be accepted. Some suggestions for checking credit card data input are listed below. If you find that all data is complete and correct, but the card is still not accepted, try a different card.

Be sure that you do not use any hyphens, “-“, underlines, “_”, or spaces when you type your credit card number.

Do not type text in the space provided for your credit card type, be sure that you click on/select your credit card type from the drop down list of acceptable credit cards.

Be sure to state the credit card expiration date correctly, with the slash and without spaces. An example of a month, year expiration would be: 09/03

There is no comparison between the name on your license and the credit card name. When typing the name on the credit card, be sure that you type it just as it appears on the card that was used to complete the other credit card information.

Be sure that all credit card data fields are completed.

What if I want to change the status of my license during renewal? 

The e-Renewal system will not allow you to change your status online. If you need to change your license status, you will be required to mail your renewal application and fee to the department for processing.

How do I know when I should renew my license? 

The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. Your license also indicates the date it will expire.

Why doesn't the Renew License link allow me to open it? 

The Renew License link is only activated for practitioners who are in renewal. If you believe your license is in renewal and you do not have access to the online renewal system, please email the Department at MQALicensureServices@flhealth.gov or call (850) 488-0595.

Our Licensure Support Services staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time

What is the advantage of renewing my license online? 

When you renew your license online, you will receive immediate confirmation that your renewal was received and processed successfully. In addition, online renewal allows you to use American Express, VISA, MasterCard or Discover to pay.

Who do I contact if I have any additional questions? 

If you have any questions about renewing your license, call (850) 488-0595. Our customer service staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time. (Excluding state holidays)

Why does my computer screen jump back to a previous page after I have already entered the data on the previous page and it does not submit my renewal request? 

For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below:

Open Internet Explorer and select ‘Tools’ from the top menu bar.

Select ‘Internet Options’ from the drop down list.

Once the ‘Internet Options’ window appears, select the ‘Security’ tab.

From the ‘Security’ tab window click on/select ‘Medium’.

To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab.

From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.

Should I still mail in the renewal application if I renew online? 

No. If you receive confirmation of a successful renewal, submission of the renewal application is not necessary.

How do I tell if my e-Renewal was successful? 

You will receive a confirmation message following a successful renewal. You are encouraged to print this message for your records.

Can I give my credit card information over the phone or by mail to renew my license if I do not want to use my card on the Internet? 

No. The e-Renewal web site is a secure site and does not retain complete credit card information after the data is processed.